Guest Service Agent @ Home2 Suites Nashville MetroCenter

Job Opening: Guest Service Agent – Home2 Suites Nashville MetroCenter

Home2 Suites by Hilton Nashville MetroCenter is seeking a friendly, reliable, and service-driven Guest Service Agent to join our front desk team. In this role, you'll be the first point of contact for our guests—welcoming them with a warm smile, assisting with check-ins and check-outs, handling guest requests, and ensuring a positive and memorable stay.

Key Responsibilities:

• Greet and assist guests in a professional and courteous manner

• Manage reservations, check-ins, and check-outs

• Answer guest inquiries and resolve issues promptly

• Operate the front desk efficiently and accurately

• Collaborate with other departments to ensure guest satisfaction

Qualifications:

• Excellent communication and customer service skills

• Previous hotel or hospitality experience preferred

• Ability to multitask and remain calm under pressure

• Flexible availability including weekends and holidays

If you’re passionate about hospitality and enjoy making people feel at home, we’d love to hear from you! Apply today to join a supportive team in a great location just minutes from downtown Nashville.